1. About these terms
These terms govern the use of Nauvi HR, an online employee onboarding service provided by Nauvi HR ("we", "us"). By registering a company account, the person registering confirms they are authorised to accept these terms on behalf of that company ("Client").
2. The service
Nauvi HR lets the Client's HR users invite candidates, collect their details and documents, verify them, and record joining details. Candidates use the service only through secure links sent to them; they do not hold accounts.
3. Accounts and users
- Each Client has one client admin login. While the Client has valid purchased tokens, the number of HR logins shown in the application is included, plus any extra logins purchased for a year.
- The Client is responsible for keeping login details confidential and for all activity under its logins.
- The Client must deactivate or transfer the login of anyone who leaves its organisation.
4. Free tokens
New Clients receive the free joining tokens shown at registration, and further free tokens once their company is verified.
5. Tokens and payment
- Joining tokens and HR letter tokens are bought in packs, in advance, at the prices shown in the application. Prices are exclusive of GST, which is charged at the applicable rate.
- One joining token is used each time an onboarding is started. One letter token is used when the Client signs an HR letter; a letter withdrawn before that uses no token.
- All of a Client's tokens stay valid for the period shown in the application (12 months unless stated otherwise) from its most recent purchase. Each purchase extends all remaining tokens. Tokens not used within that period lapse.
- Extra HR logins are bought for 12 months. When they are not renewed, the most recently added extra logins are switched off; their records are kept.
- Payments are processed by our payment partner. Fees paid are non-refundable except where required by law.
- Records remain available to view and download when no tokens are left. Candidates already invited may still complete their forms.
6. Client responsibilities
- The Client is the data fiduciary for the personal data of its candidates and employees, and is responsible for having a lawful basis and any notices or consents required to collect and verify that data.
- The Client must use the service only for genuine recruitment and onboarding purposes and in line with applicable law, including the Digital Personal Data Protection Act, 2023.
- The Client must not upload unlawful content or attempt to access data belonging to other Clients.
7. Our responsibilities
We act as a data processor on the Client's behalf. We protect stored data with encryption and access controls, process it only to provide the service, and do not sell it. Further detail is in our Privacy Policy.
8. Availability
We aim to keep the service available at all times but do not guarantee uninterrupted access. We may carry out maintenance and will try to keep disruption to a minimum.
9. Suspension and termination
We may suspend a Client account for non-payment, misuse or breach of these terms. A Client may stop using the service at any time. After termination, Client data is retained and then deleted as described in the Privacy Policy.
10. Liability
To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees paid by the Client in the three months before the claim. We are not liable for indirect or consequential losses.
11. Changes
We may update these terms. Material changes will be notified to the client admin by email or in the application.
12. Governing law
These terms are governed by the laws of India. Courts at the place of our registered office have exclusive jurisdiction.
13. Contact
Questions about these terms: the support email shown in the application.