1. Free tokens
Every new company account starts with free joining tokens. No payment details are needed for them, so there is nothing to refund.
2. Token packs
Nauvi HR has no subscription. Joining and HR letter tokens are bought in packs and paid in advance; they stay valid for 12 months from the most recent purchase.
3. Refunds
- Token packs and extra HR logins are not refundable once purchased, including unused or lapsed tokens.
- If you were charged twice for the same purchase, or charged after a failed payment, write to the support email shown in the application within 15 days with the payment reference. We will refund the extra amount to the original payment method within 7 working days of confirming it.
4. Cancellation by us
If we end the service for reasons other than a breach of our terms, we will refund the value of unused, valid tokens and the unused part of any extra login period.
6. Delivery
Nauvi HR is an online service. Access is given immediately after a successful payment; nothing is shipped.
7. Contact
For billing questions write to the support email shown in the application. Nauvi HR.